PRIVACY POLICY

At Joules Bar, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when visiting our website or making a purchase.

1. Ownership of Content & Intellectual Property

All content—including text, graphics, logos, product images, and intellectual property—displayed on this website is the property of Joules Bar (a brand of [Gohil & Co.]) unless otherwise specified. You may not reproduce or use this content without written permission.

 

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2. What Information We Collect

We may collect and store the following types of personal and sensitive information:

• Personal Identifiable Information (PII): Name, email, mobile number, postal address, date of birth, etc.
  
  

• Transaction Information: Order details, billing and shipping information.
  
  

• Device & Technical Information: IP address, browser type, geolocation, duration of visit, page views, device ID, IMAC address, etc.
  
  

• Marketing & Communication Data: Preferences, responses to campaigns, or email interactions.
  
  

• Social Media & Third-Party Sources: If you engage with us via social platforms or partner sites, we may receive relevant information.
  
  

You may be required to provide this data during:

• Account creation
  
  

• Purchases
  
  

• Newsletter sign-ups
  
  

• Participating in contests, surveys, or promotions
  
  

• Contacting customer service
  
  

Some data may also be captured automatically or provided by you voluntarily.

 

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3. How We Use Your Information

We use your data to:

• Process and fulfill orders
  
  

• Communicate order status and updates
  
  

• Respond to inquiries or complaints
  
  

• Enhance user experience and personalize content
  
  

• Improve website functionality, performance, and security
  
  

• Conduct marketing, promotions, and surveys
  
  

• Prevent fraud, abuse, or illegal activities
  
  

• Comply with applicable laws and regulations
  
  

 

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4. Sharing Your Information

We do not sell your personal data to any third party. However, we may share it with:

• Trusted Service Providers: Logistics partners, payment gateways, marketing tools, analytics providers.
  
  

• Legal Authorities: When required by law, court orders, or to prevent fraud or enforce rights.
  
  

• Third-party Payment Gateways: For order processing. Please review their privacy policies before submitting sensitive payment information.
  
  

All our partners are bound by strict confidentiality and data protection obligations.

 

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5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing and shopping experience
  
  

• Remember your login, preferences, and cart contents
  
  

• Track site performance, traffic, and user behavior
  
  

• Personalize content and offers
  
  

You can control or disable cookies via your browser settings. However, disabling cookies may limit certain functionalities.

We also use tools like Microsoft Clarity and other analytics services for session replay, behavioral analysis, and improving website usability. By using our website, you consent to this tracking.

 

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6. Security of Your Information

We maintain industry-standard technical and organizational measures to protect your data:

• SSL encryption
  
  

• Restricted access and password-protected systems
  
  

• Secure third-party payment processing
  
  

• Regular data audits and monitoring
  
  

While we strive to safeguard your information, no method of online transmission is 100% secure.

 

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7. Communication & Marketing

Upon registering or purchasing, you may receive:

• Order and service-related notifications
  
  

• Marketing emails, SMS, or calls about our products, offers, and events
  
  

You can opt out of marketing communications at any time by contacting us or clicking the "unsubscribe" link in our emails.

 

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8. Your Rights

You have the right to:

• Access, correct, or update your personal information
  
  

• Withdraw consent or delete your account
  
  

• Opt out of marketing messages
  
  

• Request data erasure (where permitted by law)
  
  

For any such requests, email us at info@joulesbar.com

 

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9. Compliance with Laws

We comply with all applicable Indian data protection laws. We may be required to retain your data for a specific period to fulfill legal or regulatory obligations.

 

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10. Policy Updates

We may update this Privacy Policy periodically. When we do, we will notify you via email or update it on this page. Please check this policy from time to time to stay informed.

 

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11. Contact Us

For any questions, feedback, or complaints related to privacy, contact us at:

Email: info@joulesbar.in
Phone: +91-9004969550
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM